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FAQs

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  • Can I use safe tan when pregnant?

  • The active ingredient in fake tan is dihydroxyacetone (DHA). DHA is a type of sugar. It's non-toxic and works by interacting with the protein of the skin cells in the top, dead layer of your skin.

    The chemical reaction within these dead cells results in the production of a brown pigment called melanoidin. Some fake tans also contain an ingredient called erythrulose, which works in the same way as DHA.

    DHA and erythrulose won't harm your baby if you use them as a mousse, lotion, cream or wipe. When rubbed onto your skin, DHA and erythrulose don’t go beyond the top cell layer. This means they aren’t absorbed into your body. As your skin renews itself, the fake tan fades as the skins cells are shed.

    Le Tan tanning ingredients comply with all local and international regulations and are approved for use in leave-on topical cosmetics.

    Australian and International Toxicological databases (Australian HSIS, USA TOXNET) suggest that the ingredients, and therefore the product, will be safe to use during pregnancy.

    We do however, acknowledge that every pregnancy and every person is different and the use of any personal care product during pregnancy is a personal decision. We do not know in giving this advice if you have any complications or any other health concerns and therefore, any advice given is general only. We would recommend that if you have any specific concerns you should consult your health care professional.

  • Are Le Tan’s Self Tanning products vegan?

    Yes, Le Tan’s self tanning products are vegan.

  • What Le Tan SPF products are vegan?

    Le Tan Invisible Sport Spray 200mL is a vegan product.

    Le Tan Powder Dry Sport Lotion contains bee’s wax, as do the Le Tan Coconut and Active Kids sunscreen ranges.

  • How do I order online?

     

    1.    Create a login account

    Signing up for a login account with www.letan.com.au allows you to keep track of your order, as well as the ability to view your purchase history. A login account also allows LeTan to quickly search and reply to any queries you may have about your existing or past orders.

    2.    Shop

    Select the item/s and quantity you wish to purchase, then select Add to Cart.

    3.    Proceed to Checkout

    Once you have finished shopping select "Your Cart" at the top of the screen. Input your delivery address and instructions and confirm your order details. Select Pay Now to input your credit card type and details. Select Process Payment to complete your order.

    4.    Confirmation of Order

    Once your order is placed, we will send you a Confirmation of Order email with your order and delivery details attached. Please check the email carefully and contact us if you discover any problems with your order. Email: shop@letan.com.au or phone 1300 650 981 (Monday – Thursday 0900 – 1700, Friday 0900 – 1300 AEST).

     

  • How secure is my credit card information?

     

    Your credit card payment will be conducted directly via the Payment Express payment facility over a Secure Socket Layer (128 bit SSL) connection. Le Tan does not store Credit Card information, or have access to your Credit Card details. Any payments made to this website will appear on your credit card statement as Heritage Brands.

     

  • What is Le Tan’s returns policy?

     

    Because Le Tan sells its products both directly and indirectly (through distributors) to retailers we are unable to process returns for purchases made from pharmacies or department stores. Should you wish to return a Le Tan product, please contact your place of purchase for a refund or exchange, according to the retailer’s return policy. We advise that you always keep your receipt and check retailer’s conditions for returns. If for some reason you do not wish to keep a product ordered on Le Tans's website, you may return new and unused items within 14 days of the date of receipt. Le Tan will refund the purchase cost of the product(s) minus shipping and handling changes. Items must be returned in their original condition; no refund can be made for products that have been used. If you receive a defective or incorrect product, please return item to Le Tan within fourteen days, and we will reimburse you for the purchase costs including the return carriage. Please refer to our Returns Policy and Procedure page to learn more.

     

  • Is Le Tan Australian owned and operated?

     

    Yes, Le tan is an Australian owned company and is operated in our office, situated in Springvale, Victoria, Australia.

     

  • I am a retailer, how can I find out more information about stocking Le tan products?

     

    Please feel free to contact our Customer Service Department on 1300 650 981 to find out more from the Sales Representative in your area. We are more than happy to answer any of your queries and discuss the opportunity with you.

     

  • How much does delivery cost and how long does it take?

     

    Within Australia letan.com.au offers flat-rate shipping for $9.95 (Inc. GST) for orders under $50 and free freight for orders over $50.

     

    • All orders are shipped via Star Track Express.
    • Orders are typically processed within 1-2 business days.
    • Orders will be delivered within 3-6 days after processing.

     

    International Orders LeTan.com.au offers flat-rate shipping for $30.00 (Inc. GST). Please note we are unable to ship aerosols internationally.

    • All orders are shipped via Star Track Express.
    • Orders are typically processed within 1-2 business days.
    • Delivery time varies by country. Expect 3-4 weeks depending of your country of residence. We cannot guarantee delivery timeframes and these have been provided as a guide only. We are unable to ship aerosols internationally.

    To ensure we are offering the best customer service experience, we are upgrading our international shipping process.

    Therefore we are only offering international shipping to the following countries:

    • USA
    • UK
    • Canada

     

  • How can I pay for my online purchases?

     

    Purchases may be made by Credit Card. We accept VISA and Mastercard.

     

  • Can I change my online order after I have placed it?

     

    Your order may be changed on the same day as the order is placed. Please contact Customer Service by phone 1300 650981 (Monday – Friday 0900- 1700 AEST) if you need to make any changes to your purchase.

     

  • Who do I contact if I am having trouble placing an online order?

     

    Please email us at shop@letan.com.au or phone Customer Service on 1300 650 981 (Monday – Friday 0900 – 1700 AEST).

     

  • Will I have to pay import duties & taxes on my order?

     

    Import Duties & Taxes are calculated based on the type of product, country of origin and destination.

    Le Tan does not profit from fees collected and depending on your country you may be liable to pay these fees before your goods are delivered.

    We suggest you read more about it at this website.

  • Further Questions?

     

    We can help. Just complete the form here and we'll get back to you.